As a result, operators are exposed to many aspects of the business and communicate directly with a number of 3rd parties, supplying and receiving information. Our operators also interact with various internal departments such as the commercial, finance, chartering and deals desk teams. Our different offices around the world ensure around-the-clock coverage as well as localized support for each of our business streams. As operators are not only juggling a multitude of information feeds on a number of different shipments, they need to filter information quickly to determine what is relevant and prioritize. The day is one of non-stop activity, and no operator ever knows how the upcoming day will look. Our operators need to be available 24/7 to deal with any out of office hour issues.

Operations are not often ‘typical’. Each shipment is different, and therefore each situation encountered requires a unique approach. We aim to give our operators the personalized training and skills necessary to properly identify and mitigate risks on each shipment and to find customized solutions to the optimal benefit of both our counterparties and ourselves.